Contact
For questions about an open claim, or about a flight the check did not find.
If you have a question about an existing claim, a check that returned no result, or documents, use the form below. The fastest way to begin is an eligibility check on the site.
- What to include
- The flight number and the date. With those two we can look at the case far faster.
- If you already have a claim
- Mention the flight number it was opened with, so we can find it.
- For a quicker answer
- If you have not run the eligibility check yet, it is faster than this form.