Flight disruption compensation
Flight delayed or cancelled?You may be owed compensation.
A flight number and a date is all it takes to find out whether there is a case here. The check is free.
How it works- Free initial check
- You pay only if it works
- We deal with the airline
- Documents kept in a closed area
What we take off your hands
The check runs on what the flight actually did. Dealing with the airline is our job, not yours.
Free to check
A flight number and a date. No payment details, no commitment.
No recovery, no fee
Our fee comes out of compensation that is actually recovered. Nothing recovered, nothing to pay.
Based on what happened
Not the timetable the flight was meant to keep. What it actually did.
Documents stay in a closed area
Your ID and boarding pass upload over a secure connection into a closed personal area. Only you and the team on your claim can reach them.
We do the talking
Filing, correspondence, follow-up and answers to whatever the airline argues back. All ours.
Older flights still count
A disruption from a while ago can still be worth pursuing, depending on the law that applies and when it happened.
The route
How it works
Four steps. Two are yours, two are ours.
Check the flight
Enter a flight number and a date and get a first answer on screen.
Open the claim
Your details, an ID document, a boarding pass and a signature. All on the site.
We go to the airline
We file, we correspond, we answer their arguments and we do not let go.
The money arrives
Once compensation is recovered it is passed on to you under the service terms.
When it is worth checking
Four situations that come up again and again. If one of them happened to you, have the flight looked at. What is actually owed depends on the law that applies and on the facts.
Learn more
Your flight was cancelled
How much notice you were given, and what was offered instead. Both change the outcome.
You arrived badly late
What counts is when you landed, not when the aircraft left. How long, why, and where in the trip it happened.
You were denied boarding
A valid ticket, on time at the gate, and still left on the ground. Usually overbooking.
You missed the connection
A small delay on the first leg and the next flight had already gone. How that is assessed depends on how the trip was put together.
Missed your connection because of a delay?
If a delay on the first leg made you miss the next flight, there may be a claim. We assess it from how the itinerary was built and from what the flights actually did.
Assess my caseForty minutes lost on the first leg can cost a full day at the destination.
How much is it?
There is no flat rate. The amount comes out of the flight itself: the routing and the distance, how long the disruption lasted and where in the trip it happened, when you were told, what was offered instead, and who actually operated the flight.
Learn moreThe way to find out what you are owed is to enter the flight details. The check is free and it runs on what the flight actually did.
What goes into the calculation
- The flight distance
- How long the disruption lasted and at what point
- When you were told about the change
- The alternative offered
- The circumstances of the event
- The entitlement rules that apply to the flight
None of this is legal advice and none of it guarantees entitlement or an amount. Every case is assessed on its own facts.
How it is settled
What moves the amount
Five things about the flight go into the check. They do not carry equal weight.
What goes in
- Flight distancesets the order of magnitude
- How long it lastedand how much time was actually lost
- What caused itwithin the airline's control or not
- When you were toldfor a cancellation
- The alternative offeredand when it landed
What comes out
You may be owed compensation
The data supports a claim and it is worth going on.
Further review needed
There is a basis, but a detail that changes the answer is missing.
Not enough information
It cannot be settled without something we do not have.
Entitlement unlikely
On what could be checked, no basis was found.
The check does not return yes or no. It returns what the data actually supports.
What happens after a claim is opened
Most of the work happens on our side. These are the stages that follow.
We review the details
We confirm that the flight data, passenger identity and documents line up and are sufficient to file.
We complete the file
If something is missing we come back to you with a specific request rather than letting the claim stall.
We approach the airline
We file a reasoned demand, addressing in advance the arguments airlines commonly raise.
We follow up
We track the airline's response times, chase where there is silence, and document the correspondence.
We keep you posted
You hear from us when something meaningful happens, not on every internal step.
Funds are transferred
If compensation is recovered, the money is passed on to you under the service terms.
Documents you may need
There is nothing to prepare in advance. The initial check needs only a flight number and a date.
Booking confirmation
The document you received when the ticket was issued, including the booking reference.
Boarding pass
Paper or digital. If you no longer have it, the booking confirmation is usually enough.
Identity document
Required so the airline can identify the passenger.
Airline correspondence
Any notice of cancellation or delay, or an offer you were given.
If anything is missing we will tell you exactly what is needed and how to obtain it.
Frequently asked questions
Nothing. The initial check is free. Our fee comes out of compensation that is actually recovered, and if nothing is recovered there is nothing to pay.
Find out whether you are owed compensation
A flight number, a date, and a first answer on screen. Free.
Check eligibility